Returns · 2026

Returns Policy

Returns and exchanges for eligible orders

Returns or exchanges may be reviewed for eligible seed orders where the wrong packet is delivered, shipment is lost, or stock arrives damaged.

§1 · When we review a return

We review returns or exchanges where the wrong packet is delivered, a shipment is lost, or stock arrives damaged in transit.

§2 · How to raise a request

• Photograph the packet and outer carton within 24 hours of delivery.
• File a note from order status or the contact page.
• Keep the original moisture-barrier pouch until the claim is closed.

§3 · Living stock limits

Germination outcomes vary with garden conditions. We do not refund solely because a plot germinated unevenly when packing and labelling were correct.

§4 · How refunds are paid

Approved claims are replaced in kind or refunded to the original prepaid method. COD refunds follow bank transfer after verification.